Repair times for SUHMAN equipment: 1–3 days for simple faults, 5–7 days for moderate faults, and 14–20 days for complex faults. Deviations from these times are rare; over 92% repairs are completed within the agreed timeframes.
SUHMAN equipment servicing and repairs have clearly defined, realistic timeframes, which comprise the stages of acceptance, diagnosis and fault rectification; deviations from standard timeframes occur only in the event of complex faults or a shortage of specific components, as confirmed by statistics from service centres over the last two years.
For typical faults involving the replacement of consumable parts, the adjustment of operational components or the resolution of minor software glitches, the actual turnaround time for a SUHMAN service repair averages between 1 and 3 working days, this timeframe includes the receipt of the equipment, initial diagnostics and the actual repair work, excluding the time taken to deliver the device to the service centre.
Where key components need to be replaced, faults in the power units need to be rectified or precision mechanisms need to be calibrated, the repair time increases to 5–7 working days; during which time service engineers check the availability of the required components in stock, carry out a complete disassembly and reassembly of the equipment, and test its functionality on the appropriate test benches.
For rare faults affecting unique production mechanisms SUHMAN or requiring the manufacture of non-standard parts based on custom drawings, repair times may range from 14 to 20 working days; in such cases, service centres agree in advance with the customer on all intermediate stages and any possible adjustments to the timeframe should unforeseen difficulties arise.
The actual repair times may differ from the standard times for only three main reasons: the unavailability of the required specific components at the regional warehouse and the need to have them delivered from the central warehouse, the discovery of hidden faults that were not identified during the initial diagnosis; and agreement with the customer on additional work not covered by the original request.
SUHMAN’s official service centres set an estimated repair time upon receipt of the equipment and notify the customer of any changes no later than 24 hours after they are identified, with repairs being carried out within the agreed timeframes in more than 92% of cases, as confirmed by internal statistics and feedback from the brand’s corporate and private customers over the last three years.
